Tried the quick checks and still stuck? Tap the
AI assistant (bottom-right corner) or call
(256) 798-0959 — 24/7. Our service call is a flat
$95, waived with repair, and you approve every estimate first.
Refrigerator not cooling (or freezer not freezing)
Safe things you can check:
- Confirm it has power — check the outlet and breaker; a fridge on a GFCI outlet can trip.
- Make sure the temperature dial wasn't bumped (aim for 37°F fridge, 0°F freezer).
- Check that food isn't blocking the interior air vents between the freezer and fridge sections.
- Vacuum the condenser coils (underneath or behind) — caked dust is a leading cause of poor cooling.
- Make sure it isn't in store/demo mode (check your manual for the reset combo).
- Confirm the doors seal fully and nothing is holding them ajar.
When to call us: If it still won't cool after those checks, the compressor, evaporator fan, or sealed refrigerant system may be the issue. Sealed-system work is specialized (and licensed) — leave that to us.
Water leaking on the floor or pooling inside
Safe things you can check:
- Check that the fridge is level and the door closes on its own.
- A frozen or clogged defrost drain is the usual culprit — you can carefully clear the small drain hole at the back of the freezer floor with warm water.
- Inspect the water-line connection behind the unit for drips if you have a water/ice dispenser.
When to call us: Recurring leaks, a cracked drain pan, or a failing water valve are best handled by a tech.
Ice maker not making ice
Safe things you can check:
- Make sure the freezer is at 0°F — ice makers won't cycle if the freezer is too warm.
- Check that the ice maker's wire arm or switch isn't in the OFF position.
- Confirm the water supply line/valve is on and not kinked.
- Replace the water filter if it's over 6 months old — a clogged filter starves the ice maker.
When to call us: If water reaches the unit but no ice forms, the ice maker module or inlet valve likely needs service.
Loud noises or heavy frost buildup
Safe things you can check:
- Level the unit and make sure it isn't touching cabinets or the wall.
- Frost buildup usually points to a door left ajar or a worn door gasket — check the seal by closing it on a dollar bill; if it slides out easily, the gasket is weak.
When to call us: Persistent buzzing/clicking or repeated frost points to fans or the defrost system — give us a call.
Get it fixed — fast and honest
If the simple checks above didn't do it, we're ready to help. Call (256) 798-0959 or send a request — we serve Madison, Alabama and nearby on all major brands, and because we don't sell appliances, we only ever recommend the repair that's right for you. Or book directly: Refrigerator & Freezer Repair.